Client testimonials
We care very much about our clients and their families. Here are some testimonials from some of our clients and their families.
Deborh Beale (Daughter of Client)
Overall Experience
I wanted to send a huge thank you for excellent service. I would like to call out Chelmscare and their whole team From day 1 they treated us like family and mum couldn’t have been looked after better by any care company. From the management team to the carers all have been outstanding , professional , caring and incredibly helpful and supportive.From the very first contact with darin to the multiple contacts with amanda and our fabulous carers they have all made a difficult situation with mum as stress free as possible. Amanda has been amazing and has definitely gone ‘above and beyond’ as have our regular carers Bogdan and Alexandra who have all been kind ,caring ,totally professional , empathetic and have done a fantastic job. Also a call out to the team ,all have been excellent.
My brother and I are really grateful for all the help you have given us and I honestly don’t know what would to without you. I hope that message reaches senior management at Chelmscare so you can also appreciate that a great job that team do and how well they represent the company.
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Anita C (Son of Client)
Overall Experience
The Chelmscare staff were so much more than my mum’s agency carers – they were the people I could turn to for advice and support. My mum loved them, and they were my lifeline. They treated Mum with the respect she deserved and always with a smile – even in the worst of situations.
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Steph H (Daughter of Client)
Overall Experience
The care given to my dad is always first class and if I need to contact the office, the enquiry is always dealt with promptly and efficiently.
I’m so grateful for the care given to Dad, it means I know that for a part of the day, he has someone with him, chatting and caring for him.
Thank you for all you do.Staff
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Andrew R (Son of Client)
Overall Experience
I have always found all of the team at Chelmscare Borehamwood to be very helpful and responsive to any questions asked. The carers are efficient and polite to my mother. The staff are always happy to assist when asked.
Thank you Chelmscare !!!
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P R (Brother-in-law of Client)
Overall Experience
Always very helpful and nothing too much trouble, they always turned up on time and went above and beyond sometimes which, as I live far away, was peace of mind for me and my wife. They would take my brother-in-law shopping and get him out of the house and kept us updated, sometimes in their own time.
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Elaine A (Daughter of Client)
Overall Experience
I found Chelmscare staff to be caring and supportive to the client but also to their family. They communicate with the client and also keep the family well informed. I found it a working relationship with all staff, whether it be office or carers. The carers who looked after my mother went out of theirway to keep her comfortable, well cared for and happy. I cannot thank them enough for all that they did for her.
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D F (Partner of Client)
Overall Experience
We are new to Chelmscare, however, after nearly two weeks, we have found they are an efficient and well-organised company. The carers look after my partner and visit three times a day. Each carer has shown respect to my partner and our home and provided an excellent level of care to meet his needs.Thanks chelmscare.amazing work.The office staff keep us fully informed and accommodate our requests quickly.
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K.S
Overall Experience
My carer is brilliant, I cannot thank them enough for supporting me with getting back on my feet. Everyone is so happy and kind, very experienced company.
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Carol L (Daughter of Client)
Overall Experience
What a great team they are at Chelsmscare Borehamwood. From the office to the hands-on carers. All helpful, caring and friendly. They looked after my mum and dad fantastically, going over and above what they needed to do. Both my parents looked forward to them coming in to see them. When Mum and Dadwere ill they were so caring, communicating with the family and waiting with them until we got there. Always so caring, I would highly recommend Chelmscare to anyone looking for carers for their family.
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K.M and family (Borehamwood & Elstree TIMES magazine) published in Nov 2020
I would like to thank Claire Sweeney and her amazing team at Chelmscare based in Borehamwood, for the Home Care, love and devotion that they gave my mum Diane for almost 2 years.
It was mum’s wish not to go into a Care home, and this team made her fulfil her dreams. The Carers went above and beyond there duty of Care, and in such difficult times they always had a smile on their faces. They made mum laugh, retain her dignity and became her friend opposed to carers.
Before Covid when mum was admitted to hospital, they would visit taking chocolates, on the day of the mums funeral the Manager Claire attended that afternoon, a beautiful flower arrangement arrived at the door.
Keep up the amazing work Chelmscare, and stay safe.
M.H
I have just completed my review with daughter of the Service User.
Would like to say thank you so much for providing the highest possible care for this lady. She told me that mum adores the carers and she feels safe when they around. Also told me she feels so comfortable when the carers are there and feels confident, she is able to leave to complete chores of just have some time out.
We don’t often appreciate how hard the carers and companies work. So well done and I fully appreciate your support.
S.B
Just a note to say a big thank you to you and your staff. You all have been top notch and I hope if I need care again that your agency will be available. Special thanks to all carers!
N.T
Julia is my main carer and she is very good, she listens and is concerned if something is wrong. She makes sure I am always happy before she leaves.
B.A
I am a new client of yours and you had assigned Mel as to my carer for the domestics recently. I am writing to praise you for assigning her to me as she is so great with the domestics. She’s very thorough at what she’s doing and she definitely doesn’t keep ne the space to find any mistakes or wrong doings. She’s amazing at what she does at mine and thank you very much for hiring a staff like her. She also a very helpful, friendly, polite and a humble person on top of everything.
She definitely needs some recognition as I am the person who expects things to be perfect when it comes to the hygiene standards and the quality of the service and Mel definitely knows what she’s doing. Thank you!
T.A
Chelmscare has been amazing with my husband who was a cancer patient. I couldn’t have asked for a better care company to have provided care for him. They are the type of company who don’t see caring as a job but as a duty of care. Some of them have gone the extra mile just to give my husband the care that he deserved. They even dealt with cases when social services have failed my husband. Overall, I’m thankful to have been blessed with a care company that has cared for my husband until his last breath.
Special thanks to Claire Sweeney (Registered Manager), Sebastian, Simon, Gemma and Kash.
S.B
The carer is very good and I am satisfied with the service
Paula (Daughter in law of Client)
Overall Experience
Paula and Ron are both thrilled with the level of care that ron is receiving and feel that the carer provides is exceptional . Paula said that Ron is so well Looked after and feels that communication with the carers is amazing.
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Dawn B (Daughter of Client)
Overall Experience
Can not fault the team. Mum’s really happy with the carers, they meet her needs, often going above and beyond. Communication with them has never been a problem, always quick to respond to emails or calls.
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C.B
Overall Experience
All the girls were so caring and compassionate with Mum and dealt with her many moods still smiling whilst looking after her. They were always cheerful and phoned me regularly to keep me informed, they also live close and constantly kept a lookout and stopped her many times when she wondered.
Thank you chelmscare.
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Christina T (Daughter of Client)
Overall Experience
I am really grateful for the care given to my mother and appreciate how responsive you are when I call the office. It has given me peace of mind knowing that you are taking care of her on a daily basis. I do believe the care and company provided are very helpful for her dementia and break up a long,
lonely day. Some of the carers have become friends who she looks forward to seeing. Thank you to all at Chelmscare.
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Kate S (Client)
Overall Experience
This was my second time of being cared for by Chelmscare so it was like meeting old friends again. The carers were all very good, punctual, helpful and friendly. It made it a pleasure to have them come on a daily basis. I would recommend this agency highly.Staff
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J.C
Overall Experience
Thank you for all the fun and laughter you bring, for yummy breakfasts, for putting me right when I’m wrong and for the care you give!
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D K (Daughter of Client)
Overall Experience
Thank you to the whole team for your support with my father-in-law. Unfortunately, he passed away on 8th January 2022 but we could not have looked after him, especially recently, without the help of the carers on a daily basis. The carers were invaluable to us from the moment they started, treating my father-in-law with compassion and respect no matter how challenging he could be sometimes. Their positive attitude and sense of humour helped keep us all going, especially during difficult times and, most importantly, they helped us recognise when things were not right so that we could get medical help.Both carers were amazing, however, everyone else that attended with them were equally as good and we are grateful to them all. For you all it is part and parcel of the job you do and it’s easy to underestimate the difference it makes to people’s lives. You have all made a huge impact on our lives and been there when we most needed it and I am sure you will carry on making a difference.
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Sue P (Wife of Client)
Overall Experience
Excellent, caring, friendly and generally lovely carers who look after my husband in the morning and evening. We are so glad we found you! My husband looks forward to them coming and so do I, nothing is ever too much trouble for them.
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C.G
Dear Claire,
I just now got back from the UK together with my son to attend the funeral of my dear mother.
I wanted to personally thank you and all your wonderful carers for all the kind care you gave my mother (even though there were times when she wasn’t easy at all). I greatly admire the care and attention you showed her.
Please also thank Chris, I think that’s his name. My brother told me he went as you as you could to her flat and started giving CPR.
Given though my mum was very poorly her sudden passing came as a great shock for which I need time to morn and grieve.
Thank you again,
With much respect for you and all your team.
A.R
I have always found all of the team at Chelmscare Borehamwood to be very helpful and responsive to any questions asked. The carers are efficient and polite to my mother. The staff are always happy to assist when asked..
S.P
Excellent, caring, friendly and generally lovely carers who look after my husband in the morning and evening. WE are so glad we found you! My husband looks forward to them coming and so do I, nothing is ever too much trouble for them.
R.K
Chelmscare have supported me when dealing with the Local Authority to ensure that I was getting the right support. The Care Staff have enabled me to maximise my parenting ability despite my ongoing health issues. I don’t worry so much when my carer is with me for the safety of my children should I have a seizures.
The Care Manager has gone above and beyond his job description for us to ensure that my children don’t miss out on school. I now have a PA from Chelmscare to enable my family to have good continuity of care.
D.W
The care Chelmscare provide is second to none and they are so willing to help. It would be difficult to pick up one person to praise
D.M
I am over the moon with the service so far. You have a smashing team; I couldn’t ask for more. Sebastian is excellent, can’t fault him or any of the other carers.
S.S
Would like to thank the Carers of Chelmscare for the kindness that they show to my mum. She speaks very highly of them all, especially Mary who goes above and beyond for my mum and no doubt to the other elderly people too.
I arranged a tea party for mums 90th birthday yesterday and Mary was so helpful. She arranged for the hall to be opened for us to use. When we arrived, Mary had decorated the hall beautifully with lots of balloons and banners. She had got all crockery arranged, which made it so much easier for my husband an I. It was a most enjoyable afternoon.
S.P
“I have been disabled for near on 70 years having contracted polio when I was only 6 months old. In the last year not only have I lost my Wife but also my independence. Its no easy to accept that you need care, but at Chelmscare I feel that I am still a person, not a number. I have been able to retain both my dignity and self- respect. Their Carers brighten up the start of every morning and deliver first-class personal care focussed upon what I need”.
Social Worker (Hertfordshire Council)
I had a telephone call with Christine who says the service is excellent. Christine feels that they are a really good care provider, and they are far better than her previous agency. Christine explained that with the previous agency, the care worker were fine but not the management. The management team for Chelmscare is brilliant.
What our service users say about us
Our flexible and unique approach to homecare service will enable you to receive the extra help and support you need in the comfort of your own home
I have been disabled for near on 70 years having contracted polio when I was only 6 months old. In the last year not only have I lost my Wife but also my independence. Its no easy to accept that you need care…
Mr Powell
The Care Manager has gone above and beyond his job description for us to ensure that my children don’t miss out on school. I now have a PA from Chelmscare to enable my family to have good continuity of care”.
Miss Kearns
Chelmscare has been amazing with my husband who was a cancer patient. I couldn’t have asked for a better care company to have provided care for him They are the type of company who don’t see caring as a job but as a duty of care…
Mrs Obote